Politique de remboursement
Refund & Return Policy
At Sweet Lunella, we want you to be completely satisfied with your purchase.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, items must:
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Be unused and in the same condition that you received them
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Be in their original packaging
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Include proof of purchase
Certain items may not be eligible for return due to hygiene reasons (such as opened feeding products or personal-use baby items).
Return Process
To start a return, please contact us at:
Please include your order number and reason for the return. We will provide return instructions.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item.
We will arrange a replacement or refund.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you have done all of this and still have not received your refund, please contact us at: